Effective Date: 01/10/2024

At Eventsculture, we are committed to protecting the privacy and security of our customers and users. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you engage with our services, visit our website, or participate in our events. By using our services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We may collect the following types of personal information from you:

Personal Identification Information: Name, email address, postal address, phone number, date of birth, gender.
Financial Information: Payment details such as credit/debit card numbers, billing addresses, and transaction information.
Event Information: Preferences, event-related communication, dietary requirements, and any additional details you provide for customising your experience.
Technical Information: IP address, browser type, device information, operating system, and browsing activity on our website through cookies and similar technologies.
Marketing and Communication Preferences: Your preferences for receiving marketing communications and newsletters.
Feedback and Surveys: Responses to customer surveys or participation in feedback sessions.

2. How We Use Your Information

We use your personal information to:

Provide Event Services: Process bookings, organise events, communicate with you, and ensure the smooth execution of events.
Customer Support: Address inquiries, handle requests, and provide customer service.
Marketing and Promotions: Send promotional emails, newsletters, or event updates that may be of interest, based on your consent and preferences.
Personalisation: Customise your experience with tailored content, offers, and services.
Payment Processing: Process payments and refunds securely.
Legal and Compliance: Comply with legal obligations, such as tax requirements, and protect against fraudulent or unlawful activity.

3. How We Share Your Information

We do not sell or rent your personal information. However, we may share your data with:

Third-Party Service Providers: Companies that help us operate our business, including payment processors, event partners, website hosting services, and marketing platforms.
Event Partners and Vendors: When organising events, we may share relevant information with trusted partners such as caterers, venue providers, and entertainment services to ensure the smooth execution of your event.
Legal Obligations: We may disclose your information to comply with any applicable law, regulation, legal process, or governmental request.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred as part of the business transaction.

4. How We Protect Your Information

We take appropriate security measures to protect your personal data from loss, misuse, unauthorised access, disclosure, alteration, or destruction. These measures include secure payment processing, encryption, access controls, and regular security assessments of our systems.

5. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When your data is no longer needed, we will securely delete or anonymise it.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

Access and Correction: You can request access to the personal information we hold about you and ask us to correct any inaccurate data.
Deletion: You can request that we delete your personal information, subject to certain legal requirements.
Marketing Preferences: You can opt out of receiving marketing communications at any time by following the unsubscribe instructions in the emails or by contacting us directly.
Data Portability: In certain cases, you can request to receive a copy of your personal data in a structured, commonly used, and machine-readable format.

7. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance user experience, improve website performance, and deliver personalised content. Cookies help us analyse web traffic and remember your preferences. You can choose to accept or decline cookies through your browser settings, although this may affect your experience with our website.

8. Third-Party Links

Our website may contain links to third-party websites, such as social media platforms or event partners. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Changes to This Privacy Policy

Eventsculture may update this Privacy Policy from time to time to reflect changes in our practices or for legal, regulatory, or operational reasons. When we make updates, we will revise the effective date at the top of the policy. We encourage you to review this page periodically to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how your personal information is handled, please contact us:

Eventsculture
Email: admin@eventsculture.com.au
Phone: +61425757434


By using our services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.